Uber Technologies Inc [UBER.UL] on Tuesday unveiled a new app for its drivers that includes a real-time earnings tracker, the latest effort by the ride-hailing service to improve an often contentious relationship.
The move follows Uber’s ‘180 days of change’ program that was launched last June to make changes requested by drivers, such as tipping and compensation for the time spent waiting for passengers.
“While 180 Days was about correcting missteps of the past, we also needed to think longer term, and the obvious place to start was the Driver app,” Chief Executive Officer Dara Khosrowshahi said in a statement.
Uber last year outlined a series of improvements for drivers, including a new navigation system and fairer approach to review performance, in response to years of complaints by drivers about their pay and treatment.
Uber drivers are independent contractors, not employees, and lack paid sick leave and vacation, and must pay for car maintenance and other costs.